Privacy Policy
Hibiscus Solutions Ltd are committed to the protection of your personal information in compliance with the Privacy Act 2020 of New Zealand. This Privacy Statement was updated on 29 June 2023 and contains the following important information:
How we collect identifying personal information and non-personal information
How we use and disclose your personal information
Security of your personal information
How we correct or update your personal information
How to contact us
Collection of your non-personal and personal information
The types of information that we collect from you will depend on how you use this web site and how you choose to interact with us.
When you use this website our Internet Service Provider (ISP) may make a record of your visit and log your IP address, domain name, the date, time and duration of your visit, the pages and links you accessed, referring pages and your browser type. This information does not directly identify you and is collected for statistical purposes only. Hibiscus Solutions Ltd will not make any attempt to identify users according to their browsing activity.
In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our ISP’s logs.
It is also possible that your ISP is logging your activity while you visit our site. This is beyond the control of Hibiscus Solutions Ltd.
While you are visiting our website we may use cookies to facilitate a more personalised web browsing experience. Except where you volunteer personal or business information we will not procure personal information about you via any alternative means while you visit our site.
How we use and disclose your personal information
The personal information that you provide to us during interaction on this site, and in other interactions between us, is used to provide you with improved customer support, service and product delivery, tailored to your needs.
Hibiscus Solutions Ltd will not sell, rent or trade your personal information.
Any personal or business information voluntarily supplied will only be used internally at Hibiscus Solutions Ltd and will not be shared with a third party unless that third party is integral to the purpose for which you supplied the information (eg, freight service companies will be supplied with delivery information) or where required by law.
Your personal information will only be used and disclosed for the purpose for which you gave us that information. Where we may use and disclose information about you for a purpose other than the purpose for which you gave us the information:
You would reasonably expect us to use or disclose the personal information for another purpose,
The other purpose is related to the purpose for which you gave us the information,
You have given us your consent for the personal information to be used or disclosed for additional purposes,
Where there are reasonable grounds to believe that use or disclosure is necessary to prevent a threat to life or health,
Where we suspect that unlawful activity is or has been engaged in and we use or disclose the personal information to investigate the suspected unlawful activity; or
The use or disclosure is authorised by law or reasonably necessary to enforce the law.
We will only record your e-mail address if you send us a message. Your e-mail address will only be used to respond to your query, it will not be added to a mailing list or used for any other purpose without your consent. We will only send e-mails to you if you have elected to receive such e-mails or if they are in response to an email we have received from you.
Security of your personal information
We will take all reasonable steps to ensure that all personal information we collect, use or disclose is stored in a secure environment accessed only by authorised persons.
How to correct or update your information
We will take all reasonable measures to ensure that the information we collect, use or disclose is accurate and up to date. Please contact us if your details change or if you believe the information we have about you is not accurate.
How to contact us
In writing Box 204383, Highbrook, Auckland 2161 or by email orders@hibiscus-solutions.com.
