Compliance & Quality Assurance
Hibiscus Solutions operates an MPI transitional facility, ISO certified warehouse in Highbrook, Auckland, supported by a national 3PL logistics network across New Zealand and Australia.
We maintain internationally recognised certifications and external audits to ensure Health and Safety, food safety, quality management, ethical sourcing and operational integrity across New Zealand and Australia.
Regulatory & Certification Framework
Our operations are governed by internationally recognised standards. Our ISO certifications are independently audited by an accredited certification body and maintained through scheduled surveillance audits.
ISO 22000 – Food Safety Management
Ensures systematic food safety hazard identification, risk analysis and effective control across purchasing and supplier management, inwards, storage and delivery.
ISO 9001 – Quality Management Systems
Provides structured quality oversight, continuous improvement and documented process control on product, service and customer satisfaction.
MPI-Approved Transitional Facility
Our warehouse is approved by New Zealand’s Ministry for Primary Industries (MPI), allowing compliant handling of regulated goods in alignment with MPI and FSANZ requirements.
Ethical & Sustainability Audits
We recognise that compliance extends beyond product safety.
SEDEX Audited
Hibiscus Solutions undergoes SEDEX (Supplier Ethical Data Exchange) auditing to demonstrate responsible business practices across labour standards, health & safety, environmental impact and business ethics.
EcoVadis Silver Rating
We hold an EcoVadis Silver sustainability rating, placing us among the top-performing companies assessed globally for environmental, social and governance (ESG) performance.
These independent assessments reinforce our commitment to ethical sourcing, transparency and responsible supply chain management.
Sustainability considerations are embedded in our operational decision-making processes.
Storage & Handling Capabilities
Our Highbrook facility includes:
- Elevated racking systems
- Dedicated food-grade storage areas
- Temperature-controlled chilled container (3-phase powered)
Through long-standing partnerships with multiple 3PL warehouses across New Zealand, we offer:
- Capability to store both Dangerous Goods (DG) and non-DG products
- National distribution coverage
- Reduced freight times (including South Island supply)
- Flexible inventory holding
- Scalable logistics capability
Through structured business continuity planning and a national multi-warehouse network, we enhance supply security and operational resilience for our customers.
Continuous Improvement & Governance
We maintain our ISO standards through a structured Plan–Do–Check–Action (PDCA) framework.
This framework is:
- Embedded into daily operations
- Internally audited regularly
- Reviewed annually during strategic planning
Our systems ensure end-to-end batch traceability and a formalised recall process in accordance with ISO 22000 requirements. Regular mock recall testing is undertaken to verify system integrity and response readiness.
Health & Safety Oversight
Our Health & Safety Committee meet bi-monthly, supported by monthly internal audits to ensure safe and compliant working environments.
Compliance is not simply a requirement we meet — it is a foundation for how we operate.
Frequently Asked Questions
How does Hibiscus Solutions ensure food safety for Nutraceutical and Food & Beverage ingredients?
We operate under a strict ISO 22000 Food Safety Management and internal HACCP systems and maintain an MPI-approved transitional facility in Auckland, ensuring systematic hazard control and compliance with FSANZ requirements for all sensitive ingredients.
Can Hibiscus Solutions manage the distribution of Dangerous Goods (DG) across New Zealand and Australia?
Yes. Our 3PL network across New Zealand and Australia, are equipped to handle both Dangerous Goods (DG) and non-DG products with full batch traceability.
What sustainability and ethical standards does Hibiscus Solutions follow?
We hold an EcoVadis Silver rating and undergo regular SEDEX (Supplier Ethical Data Exchange) audits, placing us in the top tier of global companies for environmental, social, and governance (ESG) performance.
Does Hibiscus Solutions offer temperature-controlled storage for sensitive raw materials?
Our Auckland hub features a 3-phase powered, temperature-controlled dedicated room temperature food-grade storage and dedicated food-grade storage aisles to maintain the integrity of climate-sensitive ingredients.
How do your 3PL partnerships improve supply chain resilience for customers?
By utilising a multi-warehouse distribution strategy across New Zealand and Australia, we provide national coverage that reduces freight times, offers flexible inventory holding, and ensures business continuity.
Are your quality management systems independently verified?
Yes. Our ISO 9001 (Quality Management) and ISO 22000 (Food Safety Management) certifications are independently audited by accredited bodies.